... for emergencies aside our normal working hours
If your are facing any problem (incident*) with our products which need immediate action, you can reach us by email. (Please use this emergency service only in case of an incident).
If you experience a reportable incident, you have to fill in theis only form.
*) definintions according to MDR (EU) 2017/745, article2incident’ means any malfunction or deterioration in the characteristics or performance of a device made available on the market, including use-error due to ergonomic features, as well as any inadequacy in the information supplied by the manufacturer and any undesirable side-effect; (65) ‘serious incident’ means any incident that directly or indirectly led, might have led or might lead to any of the following: (a) the death of a patient, user or other person, (b) the temporary or permanent serious deterioration of a patient's, user's or other person's state of health, (c) a serious public health threat