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Maintenance and Repairs

Instruments Maintenance and Repair

All surgical instruments should be checked, serviced and, if necessary, repaired at regular intervals.

With our repair service, we check and repair your instruments so that we can return back them to you in excellent conditions. This guarantees long-lasting functionality, permanent labeling and absolute safety in accordance with the Medical Device Directive 93/42 / EEC and EN ISO 13485 at a fraction of the cost of a comparable new product.

Our repair service guarantees a short processing time and applies to all reusable Albert Heiss instruments.

Please note that only cleaned and sterilized instruments may be returned to us. When sending in your repairs, please enclose this retrun form with the shipment.

Download Return Form:


AKI Recommendations for Instrument reprocessing

Instrument Reprocessing Working Group*)

The Instrument Reprocessing Working Group (AKI) was first set up in 1976 in Germany. Since its inception, its members have devoted themselves to the collection and publication of expertise relating to the safety and value retention of the instruments used in human, dental and veterinary medicine.

The AKI has published its recommendations on the preparation of instruments in hospitals in the "red brochure", which you can download from the AKI internet page (www.a-k-i.org)in different languages as PDF files.

Rote Broschüre

*) Source: www.a-k-i.org

UDI Marking


UDI DataMatrix-Code for better traceablility

Following the global trend in handling the traceability of medical devices all products supplied by Albert Heiss are now marked with a Unique Device Identification (UDI) Code. 

  • UDI information is placed on the instrument and/or package of the instrument

  •  The UDI code consist of an UDI-DI (device identifier – specific to Albert Heiss and the individual instrument) and a UDI-PI (production identifier – identifies the LOT number).

  • The UDI code fulfils all requirements of the new EU Medical Device Regulation (MDR) 2017/745 as well as the FDA regulations.

  • Corrosion resistant laser engraving ensures permanent readable marking over the complete life time of our instruments